Privacy Policy

CiaoNest ("CiaoNest", "Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of students, landlords, accommodation providers, visitors, and other users of the CiaoNest platform ("Platform").

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our website, applications, communication tools, services, and related technologies.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

CiaoNest is an AI-powered student housing marketplace that facilitates connections between students seeking accommodation and accommodation providers offering housing opportunities.

CiaoNest does not own, operate, lease, manage, control, inspect, or guarantee any property listed on the Platform. Any accommodation arrangement, rental agreement, tenancy agreement, payment arrangement, property viewing, or housing-related transaction occurs directly between users.

CiaoNest acts solely as a technology platform that facilitates information exchange and communication between users.

We may collect information that users voluntarily provide, including account registration information, identity verification information, student verification information, contact details, accommodation preferences, property information, communications, photographs, reviews, ratings, support requests, and other information submitted through the Platform.

We may also collect technical information including device identifiers, browser information, operating system information, IP addresses, location-related information, usage statistics, cookies, analytics information, and interaction data relating to use of the Platform.

Where applicable, we may collect identity verification documents, student identification documents, landlord verification documents, ownership-related information, and other materials necessary to support Platform trust and safety procedures.

We use collected information to operate, maintain, improve, secure, and develop the Platform.

Information may be used to verify users, facilitate communication, improve housing recommendations, personalize user experiences, detect fraudulent activity, investigate potential misuse, provide customer support, enforce our policies, improve platform security, conduct analytics, develop artificial intelligence systems, and comply with legal obligations.

We may also use information to improve the accuracy and effectiveness of recommendation engines, trust scoring systems, verification processes, search functionality, and platform performance.

The Platform may enable students and accommodation providers to communicate directly.

Users acknowledge that information voluntarily shared with another user may become available to that user.

CiaoNest is not responsible for how users utilize information voluntarily exchanged between users through or outside the Platform.

Users are encouraged to exercise caution when sharing personal information.

CiaoNest may utilize artificial intelligence, machine learning models, automated recommendation systems, trust scoring systems, ranking technologies, fraud detection tools, and similar technologies.

Information provided by users may be processed through such systems to improve platform functionality, matching accuracy, safety processes, user experience, and operational efficiency.

Automated outputs are intended to assist users and should not be interpreted as guarantees, endorsements, legal advice, financial advice, safety assurances, or professional recommendations.

We may share information with service providers, technology partners, verification providers, hosting providers, analytics providers, legal advisors, auditors, law enforcement authorities, regulators, and other entities where reasonably necessary for Platform operations, legal compliance, security, fraud prevention, or business purposes.

Information may also be shared with other users where necessary to facilitate accommodation inquiries, housing arrangements, property communications, verification processes, and related interactions.

We do not sell personal information to third parties.

Users are responsible for ensuring that information submitted to the Platform is accurate, complete, lawful, and up to date.

Students and accommodation providers remain solely responsible for their decisions, communications, negotiations, agreements, property visits, housing arrangements, and transactions.

CiaoNest does not independently verify every statement, photograph, review, property description, amenity listing, pricing detail, ownership claim, or user representation appearing on the Platform.

Property information displayed on the Platform is generally supplied by accommodation providers.

Although CiaoNest may perform certain verification activities, we do not guarantee the completeness, accuracy, legality, availability, quality, safety, ownership status, condition, suitability, or reliability of any listing.

Users are responsible for conducting their own independent assessment and due diligence before entering into any accommodation arrangement.

We retain information for as long as reasonably necessary to operate the Platform, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

We reserve the right to retain information where retention is required by law, regulatory requirements, fraud prevention measures, dispute resolution processes, or security investigations.

CiaoNest implements reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no electronic system, network, database, transmission method, or storage solution can be guaranteed to be completely secure.

Users acknowledge and accept the inherent risks associated with electronic communications and internet-based services.

The Platform may contain links to third-party websites, services, advertisements, maps, social media platforms, accommodation providers, universities, or external resources.

CiaoNest is not responsible for the privacy practices, content, security measures, policies, or activities of any third party.

Users interact with third-party services at their own discretion and risk.

We may access, preserve, use, or disclose information where we reasonably believe such action is necessary to comply with applicable laws, regulations, court orders, legal proceedings, governmental requests, law enforcement investigations, security requirements, fraud prevention efforts, or the protection of CiaoNest, its users, and the public.

CiaoNest provides a technology platform intended to facilitate connections between students and accommodation providers.

CiaoNest is not a landlord, property owner, property manager, real estate broker, housing operator, accommodation provider, insurer, financial institution, or party to any rental arrangement.

CiaoNest does not control and is not responsible for user conduct, rental agreements, tenancy agreements, payments made between users, property conditions, housing disputes, accommodation outcomes, personal interactions, property visits, safety incidents, financial losses, contractual disputes, property damage, or any actions taken by students, landlords, or third parties.

Any accommodation arrangement or transaction is entered into solely between the relevant users.

CiaoNest reserves the right to modify, update, revise, or replace this Privacy Policy at any time.

Updated versions shall become effective upon publication on the Platform unless otherwise required by law.

Continued use of the Platform following publication of changes constitutes acceptance of the updated Privacy Policy.

Questions regarding this Privacy Policy may be directed to:

CiaoNest
Email: info@ciaonest.com
Website: www.ciaonest.com

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of information as described herein.

CiaoNest is an independent technology platform that facilitates connections between students seeking accommodation and accommodation providers offering housing opportunities.

CiaoNest does not own, lease, manage, operate, control, broker, inspect, endorse, or guarantee any property listed on the Platform. CiaoNest is not a landlord, property manager, real estate broker, accommodation provider, financial institution, insurer, or party to any rental, tenancy, accommodation, or housing-related agreement entered into between users.

All communications, negotiations, property visits, rental arrangements, tenancy agreements, accommodation bookings, financial transactions, deposits, payments, refunds, and housing-related decisions occur directly between students and accommodation providers.

While CiaoNest may provide verification tools, trust features, AI-powered recommendations, safety resources, communication tools, and informational assistance, such services are provided solely to enhance the user experience and do not constitute a guarantee, warranty, endorsement, certification, or representation regarding any user, property, listing, accommodation provider, student, or housing arrangement.

Users acknowledge and agree that they are solely responsible for evaluating accommodation options, verifying information, conducting appropriate due diligence, assessing risks, entering into agreements, making payments, and making housing-related decisions.

To the fullest extent permitted by applicable law, CiaoNest shall not be responsible or liable for any disputes, losses, damages, injuries, claims, costs, expenses, property damage, personal injury, safety incidents, fraudulent activity, misrepresentations, contractual disputes, accommodation issues, financial losses, payment disputes, landlord conduct, student conduct, third-party actions, or any consequences arising directly or indirectly from interactions between users.

By accessing or using the Platform, users acknowledge that CiaoNest acts solely as a technology intermediary and that any accommodation arrangement or transaction is entered into at their own discretion and risk.