Contact us
- Email: info@ciaonest.com
- Phone: +92 329 3444576 (Mon–Sat, 9am–6pm PKT)
What we can help with
- Account access, sign-up, and profile updates
- Reporting inaccurate or misleading listings
- Complaints and dispute guidance between students and landlords
- Referral program and partnership applications
- University and institutional onboarding
Response times
We aim to reply to email within 1–2 business days. Urgent safety issues (fraud, harassment, or immediate housing risk) are prioritized. Please include your registered email and any property or booking reference.
Submit a complaint
If you have an issue with a listing or landlord, email support with evidence (screenshots, messages, receipts). Our team will review and follow up according to our Terms of Service.
Help articles
Browse the Help Center for common questions about search, verification, and referrals.